Returns & Exchanges

Premium Quality Guarantee

Here at BeYou Multiwear Athleisure Designs, Our Team will do everything possible to rectify the issue and provide the most suitable solution for you. We stand behind all of the merchandise we produce for you, ensuring everything is printed, cut, and hand-finished with the utmost quality and accuracy.  Plus, we want to make sure you are satisfied.  If there’s a production flaw, we’re committed to providing solutions you’ll be happy with.  We offer free replacements or a refund for damaged products or manufacturing errors ONLY. If there is a problem with the delivered product like printing error, sewing defects, damage, etc., please contact our customer care team support@beyoumultiwear.com within 7 days of product delivery. 

To alleviate these issues and to keep all of our customers happy, please be aware that since our products are made to order, we cannot accept returns or exchanges if the order is the wrong size, color or simply you don't like the product! No refunds will be issued unless it was a company error. We ask all of our customers to carefully review the product size charts before placing order. If complaint is applicable, we will do our very best rectify any issues regarding our products. Please contact our customer care support team, make sure to describe the quality issue when submitting a return request. You may be required to upload some photos of the items as the case may be.

If the error is our fault, with careful evaluation, please make sure to follow the details below before attempting to make a return.  Once our customer care support team carefully look into the problem, we will send instructions on how to proceed with returns thereafter. 

  • All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered, or damaged will not be accepted. 
  • Returns on items with a return tag attached will only be honored if the label has not been removed.
  • Due to the intimate nature of swimwear, tights, Leggings and Joggers, these products should be tried on wearing your own clothing underneath.

On average, it takes about 3-4 weeks for the entire exchange procedure to be completed approximately 30. Often times, this will result in the desired item being sold out or a long wait time for customers to receive the exchanged item. Remember, all of our products are made on-demand, there is zero production waste and minimal environmental impact. This is because the product doesn’t exist until you the customer hits “buy”, and only then is it made.

What’s the return address?

If there is any problem with your order, please reach out to our customer care team first support@beyoumultiwear.com. We will not be able to process any returned items without a return request authorized by our Customer Care team.

 

    COVID-19 Inquiries

    At BeYou Multiwear, our top priority is the health and well-being of our clients, teams and communities. We closely monitor the latest developments with coronavirus (COVID-19) and take any and all precautionary measures to ensure a healthy work environment and the safest delivery to you.

     FAQs for our athletic sustainable clothing brand.

    1. What makes BeYou athletic clothing sustainable?
      Our clothing is made from eco-friendly materials such as organic cotton, recycled polyester, and bamboo fabrics. We also prioritize ethical production practices, minimizing waste, and using non-toxic dyes.

    2. Is BeYou sustainable athletic wear as durable as traditional activewear?
      Yes! Our sustainable fabrics are designed for high performance, durability, and comfort. They offer breathability, moisture-wicking properties, and long-lasting quality, ensuring they perform as well as or even better than traditional athletic wear.

    3. How do I take care of my sustainable activewear?
      To extend the life of your clothing, wash with cold water, use eco-friendly detergent, and air dry whenever possible. Avoid fabric softeners and excessive heat to maintain fabric integrity and reduce environmental impact.

    4. Why should I choose sustainable athletic wear over conventional brands?
      Choosing BeYou sustainable activewear helps reduce pollution, conserves resources, and supports ethical labor practices. Plus, our products are designed for both style and function, giving you high-quality apparel while making a positive impact on the planet.

    5. Do you offer size-inclusive options?
      Yes! We believe sustainability should be accessible to everyone. Our collections include a range of sizes to fit all body types, promoting inclusivity in eco-conscious fashion.

    6. Where are BeYou products made?
      Our products are ethically made in certified factories that prioritize fair wages, safe working conditions, and sustainable production practices. We work with partners committed to reducing their carbon footprint and ensuring transparency.

    7. Is your packaging sustainable as well?
      Yes! We use biodegradable, recyclable, and minimal packaging to reduce waste and environmental impact. Our goal is to ensure that every aspect of our brand aligns with sustainability.

    8. How does purchasing from your brand help the environment?
      By choosing our sustainable athletic wear, you're reducing plastic waste, supporting ethical labor practices, and lowering carbon emissions. Every purchase helps us continue our mission of promoting eco-conscious fashion and environmental responsibility.

    9. Do you have a take-back or recycling program for old clothes?
      In Progress! We are working on offering a recycling program where customers can return their worn out items to be upcycled, repurposed, or responsibly recycled. This helps keep clothing out of landfills and supports a circular fashion economy.

    At BeYou, our top priority is customer satisfaction. We understand this can be a challenging time with the potential of catching COVID-19. As long as health regulation and procedures are taken, along with the companies exchange and return policy guidelines met, your return should not be impacted by the virus. Please refer to our "Returns & Exchanges" section for more information.

    Product Information

    BeYou offers products across all categories, including custom wear, handbags, accessories, shoes, jewelry, and ready-to-wear. Custom Made to Order and personalized items are also available.

    BeYou does occasionally engage in discount products, including Black Friday and private sales. If you see Beyou items, not from an official BeYou retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

    If an item or size you have selected is not available for purchase on BeYouMultiWear.com or you are having issues obtaining a specific item, we encourage you to reach out to us directly so we may assist you.

    That information can be found in the Contact Us section.

    Size guides with general recommendations are available on each product page to help determine your best fit.

    Upholding our mission of responsible shopping, we are always searching to find more sustainable, environmentally friendly materials and manufacturing processes to develop products, while still upholding our commitment to superior quality and craftsmanship.

    To learn more about how BeYou manages sustainability within our business, please visit our Corporate Sustainability & Responsibility Policy

    Orders & Payment

    1. Amazon

    2. Amex

    3. Apple Pay

    4. Diners Club

    5. Discover

    6. Facebook Pay

    7. Google Pay

    8. Mastercard

    9. Paypal

    10. Shop Pay

    11. Venmo

    12. Visa

    When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

    Please note, we do not offert BeYou gift cards at this time.  

    Amazon Pay allows you to complete your purchase by using the information stored in your Amazon account. You won't need to reenter your credit card information, and typing of your billing and shipping address on BeYouMultiWear.com as your account information will be linked to your Amazon profile. Simply log in with your Amazon account username and password and select from the information already stored in Amazon.

     

    How can I checkout using Amazon Pay?

    Once you’ve added items to your cart, the Amazon Pay button will appear.

    First-time users paying through Amazon Pay on BeYouMultiWear.com must accept Amazon’s Terms & Conditions before proceeding to payment.

    After you have logged into your Amazon account, you will be able to select from the payment, billing and shipping information already stored.

     

    How can I return an order I placed using Amazon Pay? 

    All orders are subject to BeYou’s Online Return Policy. Your refund will be processed through the form of payment selected through your Amazon account. 

    Orders purchased through Amazon Pay may be returned by mail to the warehouse. To facilitate your return, please provide your digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse.

     

    Will my BeYouMultiWear.com order appear in my Amazon Orders?

    Your BeYouMultiWear.com order details will not appear under Your Orders on your Amazon account. However, you can find your BeYou order information within the Amazon Pay section of your account activity.

    If you have a BeYouMultiWear.com account, you are able to see all order information within your account. You can create a BeYouMultiWear.com account here where you can track the status of your order and access your order details.

     

    Will my order be shipped by Amazon?

    No, your order will be processed and shipped by BeYouMultiWear.com. For questions or assistance regarding your order, please contact BeYou Client Services.

     

    Who can I contact if I have any questions?

    For more information or assistance with your order, please contact BeYou Client Services.

    For inquires related to your Amazon account, please contact Amazon at:

    https://pay.amazon.com/help/orhttps://pay.amazon.com/using-amazon-pay.

    Unfortunately as of this second, BeYou does not offer a monthly payment plan option but it is the works.

    At this time, we only accept one form of payment per order.

    For the simple fact we do not offer monthly payment arrangements at this time, the charge will be immediately at the time of purchase.

    Orders placed on BeYouMultiWear.com are subject to applicable state, local and county sales tax. Your order confirmation will reflect an estimated sales tax and order total based on the shipping zip code entered when your order was placed. The actual sales tax will be calculated and applied before the final purchase is completed.

    Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our returns and exchange section. 

     

    Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us.  

     

    Made to Order and personalized items cannot be canceled or modified. These items are considered final sale and cannot be returned. Some sales may be disclosed from this, if this is something you're dealing with please contact us.