Shipping & Delivery
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We believe that building the future requires us to look after the needs of both in a responsible and ethical way. That’s why we stand behind all of the products we produce for you, ensuring everything is made, cut, and hand-finished with the utmost care and accuracy. We only work with certified suppliers with the highest level of ethics, compliance and social track records. It’s our commitment to doing business. Before ordering from us, please check the correct name of the recipient, delivery address and postal code/zip code, and up-to-date telephone number are absolutely necessary to ensure successful delivery of products. All information asked on the checkout page must be filled in precisely and accurately. BeYou Multiwear will not be responsible for missed delivery, because of a wrong or misspelled recipient name or surname, delivery address or an inappropriate phone number. Shipping Countries/Regions: Shipping is currently available to the countries/regions below.
We do not ship to some remote and less-accessible locations. We will contact you if your orders come to any undeliverable countries/regions. The deliverable countries/regions may be subject to change periodically. Please stay tuned with us for upcoming updates. We currently offer Express shipping and Priority shipping. Express shipping is only available for the United States and Australia. You can check below table for the available shipping methods and corresponding shipping time.
When you place an order directly from Beyoumultiwear.com, you can select the shipping method during the checkout process. How can I change the shipping address? Changing the shipping address within the same country is only eligible before shipment. You can reach out to our support team if the shipping address has to be changed. Please note, if additional shipping fees are incurred, you will need to pay them prior to changing the address. Please double-check the shipping address before placing an order, as we can't guarantee we’ll be able to successfully implement the changes before our supplier ships the package. For assistance, please reach out to our customer care team at support@beyoumultiwear.com What is the estimated delivery time? The estimated delivery time predicts when the order will be shipped from the supplier to the customer. The estimated delivery date is an estimate of when the order will reach the customer’s doorstep. The estimated delivery time includes order production time and shipping time. On average, it takes 5-7 business days to produce the order. And the shipping time differs depending on the shipping destination and the shipping methods. During peak times (such as the holiday period), production and shipping times may be longer. The estimated delivery time is calculated according to the weight, volume, and destination address. While we try our best to provide accurate estimated delivery dates, certain circumstances may affect delivery time. If you have any questions or issues about shipping and delivery, please contact our customer care team support@beyoumultiwear.com Can I see when an order is shipped? After the order is shipped out, your shipping information will be emailed to you including the shipping service provider and a tracking number. You also can check your updates after logging into your BeYou Multiwear Designs customer account. Why is there no updated delivery information with my tracking number? If your order’s estimated delivery time has passed and the order still hasn’t been received, you may trace the package to see the order’s whereabouts. If the package has arrived in the same city as its end destination, it should be delivered within the next 1-2 days. Please allow a few days for the delivery time, as it may be delayed due to unforeseen circumstances. Due to this, please keep in mind tracking may not be updated by the delivery provider. If you have any questions or concerns regarding the order delivery, please contact our support@beyoumultiwear.com. Please include the order and shipment number in the message. What if an order gets lost in the mail? For packages lost in transit, please contact our support@beyoumultiwear.com no later than 30 days after the estimated delivery date to help locate the package. We also suggest contacting the local postal services with your tracking number to help resolve the issue quicker. If the package is confirmed lost due to an error made by the shipping carrier, we'll cover the costs of reprinting and shipping a replacement order for you. We appreciate your continuous support and coming along on our journey to be the best we can be for our customers and partners. If you have any questions, our customer support team is here for you via support@beyoumultiwear.com Sincerely, |
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COVID-19 Inquiries
How Is BeYou ensuring both clients and employees are safe during the order to delivery process?
At BeYou Multiwear, our top priority is the health and well-being of our clients, teams and communities. We closely monitor the latest developments with coronavirus (COVID-19) and take any and all precautionary measures to ensure a healthy work environment and the safest delivery to you.
Will COVID-19 impact my return?
At BeYou, our top priority is customer satisfaction. We understand this can be a challenging time with the potential of catching COVID-19. As long as health regulation and procedures are taken, along with the companies exchange and return policy guidelines met, your return should not be impacted by the virus. Please refer to our "Returns & Exchanges" section for more information.
Product Information
Which products are available for purchase?
BeYou offers products across all categories, including custom wear, handbags, accessories, shoes, jewelry, and ready-to-wear. Custom Made to Order and personalized items are also available.
Does BeYou go on sale?
BeYou does occasionally engage in discount products, including Black Friday and private sales. If you see Beyou items, not from an official BeYou retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.
What if an item is sold out/unavailable?
If an item or size you have selected is not available for purchase on BeYouMultiWear.com or you are having issues obtaining a specific item, we encourage you to reach out to us directly so we may assist you.
That information can be found in the Contact Us section.
How do I know what size is for me?
Size guides with general recommendations are available on each product page to help determine your best fit.
Where are BeYou products made?
Upholding our mission of responsible shopping, we are always searching to find more sustainable, environmentally friendly materials and manufacturing processes to develop products, while still upholding our commitment to superior quality and craftsmanship.
How is BeYou committed to sustainability and responsible shopping?
To learn more about how BeYou manages sustainability within our business, please visit our Corporate Sustainability & Responsibility Policy
Orders & Payment
What form of payments do you accept?
1. Amazon
2. Amex
3. Apple Pay
4. Diners Club
5. Discover
6. Facebook Pay
7. Google Pay
8. Mastercard
9. Paypal
10. Shop Pay
11. Venmo
12. Visa
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
Please note, we do not offert BeYou gift cards at this time.
What is Amazon Pay?
Amazon Pay allows you to complete your purchase by using the information stored in your Amazon account. You won't need to reenter your credit card information, and typing of your billing and shipping address on BeYouMultiWear.com as your account information will be linked to your Amazon profile. Simply log in with your Amazon account username and password and select from the information already stored in Amazon.
How can I checkout using Amazon Pay?
Once you’ve added items to your cart, the Amazon Pay button will appear.
First-time users paying through Amazon Pay on BeYouMultiWear.com must accept Amazon’s Terms & Conditions before proceeding to payment.
After you have logged into your Amazon account, you will be able to select from the payment, billing and shipping information already stored.
How can I return an order I placed using Amazon Pay?
All orders are subject to BeYou’s Online Return Policy. Your refund will be processed through the form of payment selected through your Amazon account.
Orders purchased through Amazon Pay may be returned by mail to the warehouse. To facilitate your return, please provide your digital invoice you received in your shipment confirmation email. Refunds will be submitted once the return has been received and processed at the warehouse.
Will my BeYouMultiWear.com order appear in my Amazon Orders?
Your BeYouMultiWear.com order details will not appear under Your Orders on your Amazon account. However, you can find your BeYou order information within the Amazon Pay section of your account activity.
If you have a BeYouMultiWear.com account, you are able to see all order information within your account. You can create a BeYouMultiWear.com account here where you can track the status of your order and access your order details.
Will my order be shipped by Amazon?
No, your order will be processed and shipped by BeYouMultiWear.com. For questions or assistance regarding your order, please contact BeYou Client Services.
Who can I contact if I have any questions?
For more information or assistance with your order, please contact BeYou Client Services.
For inquires related to your Amazon account, please contact Amazon at:
https://pay.amazon.com/help/orhttps://pay.amazon.com/using-amazon-pay.
Do you offer a monthly payment plan option?
Unfortunately as of this second, BeYou does not offer a monthly payment plan option but it is the works.
Am I able to use multiple forms of payment for an order?
At this time, we only accept one form of payment per order.
When will I be charged for my purchase?
For the simple fact we do not offer monthly payment arrangements at this time, the charge will be immediately at the time of purchase.
Am I charged sales tax for online purchases?
Orders placed on BeYouMultiWear.com are subject to applicable state, local and county sales tax. Your order confirmation will reflect an estimated sales tax and order total based on the shipping zip code entered when your order was placed. The actual sales tax will be calculated and applied before the final purchase is completed.
Can I cancel or modify my order?
Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our returns and exchange section.
Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us.
Made to Order and personalized items cannot be canceled or modified. These items are considered final sale and cannot be returned. Some sales may be disclosed from this, if this is something you're dealing with please contact us.